WARRANTY/DEFECTIVE PRODUCT RETURN POLICY
It is our policy to provide credit to any customer for an item under warranty received from our company that has a defect in manufacturing so long as the serial number/batch number, customer name, and a copy of the return authorization issued by GVDirect personnel are clearly attached to the product’s packaging and the defective product is received by GVDirect
Once it has been determined for certain that the defect is a manufacturing defect and nothing else, our company will issue a return authorization, and the product containing a manufacturing defect can be returned at GVDirect’s expense via GVDirect’s desired method only (in some cases, a photo may be sufficient, and we may advise the customer to just discard the defective product). Items must be packaged sufficiently for safe arrival.
If the customer requests a new unit be sent out prior to GVDirect receiving the defective unit (via above instructions), a new invoice will be created and credit will be issued upon receipt of the defective unit and once the claim is deemed to be valid.
“NOT SUITED” PRODUCT RETURN POLICY
It is our policy to provide credit to any customer for an item “Not Suited” to the customer that is received by our company in its original packaging, unused, and in 100% re-sellable condition within 60 days of the invoice date so long as the return authorization issued by GVDirect personnel accompanies the product.
“Not suited” goods are subject to a 20% re-stocking fee (unless otherwise agreed upon in writing), which will be deducted from the customer’s credit/refund and must be delivered to GVDirect via prepaid method (at the customer’s expense).
SHIPMENT DAMAGE, DISCREPANCIES, MISSING OR INCORRECT PRODUCT(S) POLICY
Any shipment damage, discrepancies, or missing or incorrect parts must be reported in writing within three business days of receipt of order. Signed freight documents noting any damage must accompany all claims involving damage. GVDirect will not be responsible for anything relating to an order(s) not accompanied by a written purchase order. Credit cannot be issued for any claim without proof.
Payment for the first order is due at the time of order. Payment for all consecutive orders must be made when placing the order, except where prior credit facilities have been approved and an account activated. Credit account terms are strictly net 30 days.
“SPECIAL/CUSTOM”-ORDER PRODUCTS POLICY
All “Special/Custom”-order products are non-returnable and may be subject to a 50% deposit requirement at time of order.
Charges for all product(s) ordered through GVDirect will be at GVDirect’s discretion and not necessarily the advertised price.
TITLE OF GOODS POLICY
Title of goods shall not pass to the purchaser until full payment for all goods supplied by GVDirect has been received.
DELAYED SHIPMENT POLICY
GVDirect is not responsible for the delay of delivery by freight companies or courier.
DISCLAIMER AND LIABILITY POLICY
GVDirect will not and does not accept any liability for any product(s)/loss or damage caused directly or indirectly through the use/misuse of any product(s)/service(s) provided by GVDirect/its employee(s)/its supplier(s) unless the claimant has obtained a current certificate of insurance prior to GVDirect providing any product(s)/service(s) and the claimant is named as “additionally insured” on GVDirect’s current insurance policy.
Credit card as a method of payment excludes accounts taking advantage of any early payment discounts. Payment must be received within our net 30 days from invoice terms. To continue to offer reasonable and competitive prices, we will be amending our practice of credit card acceptance to fall more in line with GVDirect’s corporate policy. These changes will be in effect as of December 1, 2012. We have looked at all of our options, and at this time, we will not be accepting credit cards as a method of payment for accounts with any purchases greater than $5,000. A 3% charge applies for credit card payments on all accounts over 30 days. Overdue accounts charged 2% monthly (24% annually) service charge. If your business falls within the category of a purchase over $5,000, we would like to suggest another method of payment; we recommend direct deposit or cheque.
NOTE: THE ABOVE POLICIES OVERRIDE ANY POLICIES PREVIOUSLY ADVERTISED BY GVDIRECT